If you are not 100% satisfied with your purchase, you can return your blanket to the warehouse for a refund (returns must be in the state you received them, and in the original packaging). All items you wish to return must be shipped to our warehouse at your expense. If you are exchanging your product, Dreamhug™ will pay for the costs of shipping the return to our warehouse and shipping the new item to you, up to a certain amount, and if a receipt is provided. 

Full refunds and exchanges are given as long as the request is communicated within 30 days of the parcel arriving at its destination. 

Easy Return Process:

1. Email customer care at support@dreamhug.ca. Our team is available to talk to you 9am-5pm EST, Monday to Friday! Let us know if you would like to process a return or exchange and we will walk you through the process and let you know how long the process should take (the processing times for refunds and exchanges vary depending on return volume).

2. Ensure that your full name and order number are clearly displayed on the outside of the box. We highly advise you to ship your order to our warehouse with a tracking number, which you can provide us via this email. We are not responsible for returns that are not received or do not have an order number labeled on the box. Make sure all items are packaged in their original packaging.

Ship your return to the following address: 

Attn: Returns 
Integrated Fulfillment Management Services Inc.
#12, 3715 Laird Rd, Mississauga, ON L5L 0A3
   
2. Once your return has been received, it will be processed and refunded within 3-7 business days. Please note that refunds can take up to 3 business days to be returned to your bank account or credit card.
 
Easy Exchange Process:
1. Email customer care at support@dreamhug.ca. Our team is available to talk to you 9am-5pm EST, Monday to Friday! Let us know if you would like to process a return or exchange and we will walk you through the process and let you know how long the process should take (the processing times for refunds and exchanges vary depending on return volume).
 
2. Ensure that that your full name and order number are clearly displayed on the outside of the box. We highly advise you to ship your order to our warehouse with a tracking number, which you can provide us via this email. We are not responsible for returns that are not received or do not have an order number labeled on the box. Make sure all items are packaged in their original packaging.  

Ship your return to the following address: 

Attn: Returns 
Integrated Fulfillment Management Services Inc.
#12, 3715 Laird Rd, Mississauga, ON L5L 0A3


3. Once your order has been received, it will be processed within 3-7 business days and the cost of shipping up to a certain amount will be refunded, as long as a receipt is provided via email. Once it is processed, your new order will be shipped.